Advice for holidaymakers

Before you get in touch

• Check the real capacity (comfortable beds, not just the maximum).
• Look at the exact location: distance to the pistes, the beach, the centre.
• Note any charges and extras mentioned on the listing (linen, cleaning, tourist tax).

When talking with the owner

• Ask your questions in writing: the exchange is your record if a disagreement arises.
• Ask for a rental contract: it is standard practice, and it protects you both.
• Clarify the deposit, the balance, the security deposit and the cancellation terms before paying anything.

Payment good practice

• Prefer a bank transfer to an account in the owner's name as stated in the contract.
• Refuse any payment by voucher, top-up card or cash-transfer service: these are fraudsters' favourite channels.
• Beware of an abnormally low price, or an owner in a hurry who refuses a contract.

In doubt about a listing? Write to us via the contact page: we will check.

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